Contact Us






Contact

How Can We Help?


Whether you need guidance choosing the perfect wellness product or have a question about your order, our team is ready to assist.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel


Email

support@athomereset.com
Replies within 24 hours

Phone

 +1 (407) 670-5484
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions


How long does shipping take for large wellness products?

Most items are delivered within 5 to 8 business days from the time your order ships. Delivery timelines vary by your location, and our team will provide tracking details as soon as your order ships. 

Can I track my order after it has been placed?

Absolutely. Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your delivery in real time. If you need any updates before that email arrives, feel free to contact our support team with your order number.

What is your return policy?

We offer a satisfaction-backed return window on all wellness products. Items must be in their original packaging and unused condition to qualify for a full refund. Please reach out to our team within the return period listed on your product page, and we will walk you through every step. See our full refund policy for details. 

Can I exchange a massage chair for a different model?

Yes, exchanges are available for massage chairs and other products as long as the item is in like-new condition. Contact our support team to initiate the exchange, and we will coordinate the return pickup and new shipment so the process is as seamless as possible. See our refund policy for details. 

How do I choose between a sauna and a cold plunge tub?

It depends on how you like to unwind. Saunas use heat to create a warm, immersive environment great for relaxing after a long day, while cold plunge tubs use cold water immersion for those who prefer an invigorating, refreshing experience. Many customers enjoy both and alternate between them as part of their daily routine.

Do your smart beds require any special setup or installation?

Our smart beds are designed for straightforward home setup and come with detailed instructions. Most models require only a standard power outlet and a flat surface. If you have questions about space requirements or compatibility, our team is happy to help you find the right fit before you order.

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Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Fast Response

Every inquiry receives a thoughtful, personalized reply within one business day from our wellness specialists.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption on every transaction.

Quality Guaranteed

We stand behind every hot tub, sauna, and massage chair with comprehensive warranties and dedicated support.

Free Shipping

All orders over $100 ship free to your door, with careful freight handling for every large wellness product.