Refund policy

Effective Date: August 11, 2026

1. Overview
At At Home Reset LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through athomereset.com.

Summary

  • Region: United States
  • Return window: 30 days from delivery
  • Damage/defect reporting window: 7 days from delivery
  • Return shipping: Prepaid label provided for defective, damaged, or incorrect items. Customer is responsible for return shipping on non-defective, change-of-mind returns.
  • Restocking fee: 25% of the product price on approved non-defective returns. No restocking fee on exchanges.

2. Contact Information
To start a return or report damage, contact our customer service team:

3. Eligibility for Returns
Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect, and the issue was reported within 7 days of delivery
  • The customer wishes to return a new, unused item within 30 days of delivery
  • The item is unused, uninstalled, and includes all original packaging and accessories

Used, installed, or assembled products cannot be returned unless the item was defective upon arrival.

4. Reporting Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees
Approved returns for defective, damaged, or incorrect items include a prepaid shipping label. Please use the provided label and ship the item within 7 days of approval.

For non-defective, change-of-mind returns, the customer is responsible for return shipping costs.

Restocking Fee: Non-defective returns are subject to a 25% restocking fee based on the product price, deducted from your refund total. Exchanges for the same item do not incur a restocking fee.

If you send an item back without using the provided label (where applicable), we may not reimburse shipping costs.

6. Refunds and Replacements
After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies. Refunds are issued to the original payment method within 7 business days after approval. If you prefer, we can send a replacement item instead of a refund.

7. Exchanges
We accept exchanges for both defective and non-defective products as long as they meet the return conditions above. Replacement items ship once the returned item is received and approved.

8. Non-Returnable Items
We cannot accept returns for:

  • Items reported after the 7-day damage/defect reporting window
  • Items damaged due to misuse, neglect, or improper installation
  • Products that have been used, installed, or assembled, unless defective upon arrival

9. Cancellations
Orders may be canceled before shipment for a full refund. Once shipped, cancellations are not possible; the return process above applies instead.

10. Legal Rights
This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.

By purchasing from At Home Reset LLC, you agree to this Return and Refund Policy.